This PAWSOME AI VET Privacy Policy (“Privacy Policy”) describes the types of personal information we may collect, how we may use this information and when (under certain circumstances) we may disclose this information. This Privacy Policy also details the steps we have taken to secure your personal information. You agree to the terms and conditions of this Privacy Policy in their entirety when you: (a) access or use the Vet AI application (“App”); (b) access and/or view any of the chat conversations, veterinary information, recommendations, and other content featured in the App (collectively, “Content”); (c) use the AI-powered veterinary chat service (the “Vet AI Chat Service”); (d) access links to PAWSOME’s social media pages/accounts on third party social media websites, such as Facebook®, Instagram®, Pinterest®, Twitter® and YouTube® (collectively, “Social Media Pages”); (e) enter one of the sweepstakes, contests and/or promotions offered by PAWSOME™ from time-to-time (“Promotions”); and/or (f) utilize the App’s features designed to facilitate interaction between the end-user, PAWSOME™ and the AI chat system (“PAWSOME Offerings”)
IF YOU DO NOT AGREE TO TERMS OF THIS PRIVACY POLICY IN THEIR ENTIRETY, YOU MAY NOT ACCESS OR OTHERWISE USE THE PAWSOME OFFERINGS.
Facebook® is a registered trademark of Facebook, Inc. (“Facebook”). LinkedIn® is a registered trademark of LinkedIn Corporation (“LinkedIn”). Pinterest® is a registered trademark of Pinterest, Inc. (“Pinterest”). Twitter® is a registered trademark of Twitter, Inc. (“Twitter”). YouTube® is a registered trademark of Google, Inc. (“Google”). Please be advised that PAWSOME™ is not in any way affiliated with Facebook, Google, LinkedIn, Pinterest or Twitter, and the PAWSOME Offerings are not endorsed, administered or sponsored by any of those parties.
We are not responsible for the content on, or privacy practices of, any non-PAWSOME.com web site to which this Site links or that links to this Site.
PAWSOME, and any third parties acting under PAWSOME’s authorization, will not collect any personal information about you except when specifically and knowingly provided by you. Examples of such information are name, email address, pet information (including species, breed, age, medical history, and current symptoms), phone number, chat history, and user preferences. Examples of ways in which we may collect such information from you include the following:
Before using certain parts of this App, registering to enter one of the Promotions and/or using the Vet AI chat service, you must complete a registration form. When registering, you will be prompted to provide certain personal information, depending on the applicable registration form, including, but not limited to, your name, email address, phone number, and pet information. In addition, you may also be asked to provide your country of residence to ensure compliance with veterinary telemedicine regulations and/or your organization's country of operation, so we can comply with applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your orders, to verify entry into a Promotion, to ship any prizes won in connection with the applicable Promotion, to communicate with you about your order and this Site, and for internal data modeling and marketing purposes. If we encounter a problem when processing your order, we will use the personal information to contact you.
When you use the Vet AI chat service, we collect and store your chat conversations, questions, and any pet health information you provide. This information is used to provide you with appropriate veterinary information and toimprove our AI system’s responses. While our AI provides general pet health information, it is not a substitute for professional veterinary care.
Some areas of the Site allow you to enter your email address for purposes including, but not limited to: registering for a particular service or activity, registering to enter a Promotion or opening a PAWSOME account. If you choose not to provide your email address when prompted, you may not be able to engage in some or all of those activities.
If you access or log-in to a PAWSOME service through a social media website or other non-PAWSOME service, or connect a PAWSOME service to a social media website or other non-PAWSOME service, the information we collect may also include your user ID and/or user name associated with that social media service, any information or content you have permitted the social media service to share with us, such as your profile picture, email address or friends lists, and any information you have made public in connection with that social media service. When you access the PAWSOME services through social media services or when you connect a PAWSOME service to social media services, you are authorizing PAWSOME to collect, store, and use such information and content in accordance with this Privacy Policy.
We may use anonymized chat conversations and pet health information to train and improve our AI system. This information is stripped of personal identifiers before being used for training purposes.
PAWSOME may work with third parties to allow such third parties to show PAWSOME’s ads on sites other than PAWSOME.com, and to permit third parties to use cookies to serve ads to you based on your past visits to the PAWSOME.com website. If you do not wish to permit these activities, you may opt out by visiting the Network Advertising Initiative opt-out page here: http://www.networkadvertising.org/choices/
PAWSOME may work with one or more data-modeling and/or data–append services, such as Experian, which allow PAWSOME to learn more about you from other websites, based on the information you have permitted PAWSOME to gather directly (including your email address).
When you access the PAWSOME Site our servers automatically record information that your browser sends whenever you visit a website. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the Site, track users’ movement in the aggregate, and gather broad demographic information for aggregate use. This log information is not linked to personal information unless you are an active customer, or have otherwise provided such information to us. Third parties may also use tracking technologies such as web beacons, images, scripts and cookies to track information in the aggregate on our Site for analytics purposes. PAWSOME does not control these third-party technologies and their use is governed by the privacy policies of third parties using such technologies. For more information about third-party advertising networks and similar entities that use these technologies, see www.aboutads.info/consumers, and to opt-out of such ad networks’ and services’ advertising practices, go to www.aboutads.info/choices.
We collect non-personal information about how users interact with our AI system, including frequency of use, common questions, response ratings, and usage patterns. This information helps us improve the AI’s performance user experience.
Like most other websites, PAWSOME uses cookie technology throughout this Site. A cookie is a small removable data file that is stored by your web browser on your computer which often includes an anonymous unique identifier. Cookies are used to provide customers with tighter security, customized content, tracking of orders and shopping cart items. PAWSOME uses both session and persistent cookies on this Site; session cookies expire at the end of a particular visit to our Site, while persistent cookies (also called stored cookies) remain active until you disable them through your browser settings, or until a pre-set expiration date. Unfortunately, customers who turn off cookies in their browser settings will not be able to shop from this Site.
We do not sell or rent information about our customers and all information provided to PAWSOME remains absolutely confidential, except that:
We may share aggregate or summary information regarding our customers with partners, advertisers or other third parties. This data will never identify you personally.
We may share information with companies that provide support services to us (such as a printer, mailing house, fulfillment company, delivery company or web host) or that help us market our products and services. You have the right to opt out of targeted advertising and data sharing. This information may also be shared with marketers whose products or services we feel may be of interest to you. These companies may need information about you in order to perform their functions. These companies are not authorized to use any personal information we share with them about you for any other purpose.
We will use your personal information to communicate with you about your orders and deliveries, and we may send you a confirmation email when you register/place an order with us. If you submit your email address to open a PAWSOME account, we use it to deliver the information to you. In addition, if you submit your email address in connection with registering for a Promotion, we may use your email address to communicate with you regarding your participation in the applicable Promotion.
We may be required to disclose such information in response to subpoenas, court orders, requests from law-enforcement officials, or if we are otherwise required to disclose such information by law.
We may publicly disclose the name, city, and state of the winner of any online sweepstakes.
We may share your personal information with other members of an information co-op, whereby data from each member is shared with all other members of the co-op.
We may share your email address, or other information you voluntarily provide to us, such as your hobbies, personal interests, household income range, number of children, gender, demographic information, and product and service preferences, with third-party partners (including Facebook®) for purposes of their provision to us of services, and/or our collection of information from such sources, based on such information solely for use in connection with our internal data-modeling and/or marketing or similar activities. Such third-party partners are not authorized to use your email address for any other purpose.
As we develop our business, we might sell or buy businesses or assets. In the event of a company sale, merger, reorganization, dissolution, or similar event, the personal information and other information you provide to us or that we have gathered about you may be part of the transferred assets.
We may use anonymized chat history and pet health information to train and improve our AI system, enhance response accuracy, and develop new features.
Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with Microsoft Internet Explorer (version 3.0 and above), Netscape Navigator (versions 2.0 and above), AOL (AOL 3.0 and above), and many other browsers. We also conduct regular security audits and have an incident response plan in place to address any data breaches promptly.
SSL is considered the industry standard and is among the leading software available to encrypt online transactions. Your personal information including your name, credit card number and address is encrypted so that it cannot be read as it is transmitted over the Internet. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, any information you transmit to us is sent at your own risk.
You agree that your information will be held by PAWSOME in the United States and may also be held and accessed by PAWSOME staff and third parties working for PAWSOME inside and outside the United States. If your information is gathered outside the United States, you agree that it may be transferred to PAWSOME’s United States offices to be used for these purposes, and it may be transferred to and shared with any of PAWSOME’s worldwide locations
We do not intentionally collect personally identifiable information from children under the age of thirteen. If we become aware that we have collected personally identifiable information from a user of the Site who is under the age of thirteen, we will take steps to delete it promptly. We comply with all applicable laws regarding the collection and processing of children’s data, including obtaining parental consent where required.
The AI Vetchat service provides general pet health information and guidance only. It is not a substitute for professional veterinary care. In case of emergency or serious healthconcerns, please contact your veterinarian immediately. The AI system may be updated periodically, and responses may vary over time as the system learns and improves.
Upon your request, we will: (a) correct or update your personal information; (b) stop sending emails to your email address; (c) disable your account to prevent any future purchases through that account; (d) provide access to your personal information; € delete your personal information; and (f) allow you to opt out of data processing for targeted advertising. You can exercisethese rights by emailing your request to PAWSOME’s Customer Support department at chris@pawsomepet.co. Please clearly label the subject line "Opt Out / Corrections," and do not email your credit-card number or other sensitive information.
Notwithstanding the foregoing, we may continue to contact you for the purpose of communicating information relating to your request for PAWSOME Offerings, your participation in a Promotion and to respond to any inquiry or request made by you, as applicable. To opt-out of receiving PAWSOME Offerings-related, Promotions-related and inquiry response-related messages from PAWSOME, you must cease requesting and/or utilizing the PAWSOME Offerings, cease participating in the Promotions and cease submitting inquiries to PAWSOME, as applicable.
OFFLINE COLLECTION, USE & DISCLOSURE OF INFORMATIONThe majority of information that we collect is obtained through our Site, and this Privacy Policy applies only to that online collection of personal information, as well as the collection of personal information at one of our food trucks. We also collect information offline, where we also try to protect the privacy of your personal information. One example involves someone calling us to place an order or to ask questions. When someone calls, we will ask only for the personal information we need in order to place the order or to answer the question. When we need to store information (such as order information), we will enter it into our database through SSL encryption. (See the Protecting Your Information section above for more information).
We may change our Privacy Policy from time-to-time. We will notify you of any significant changes by posting a notice on our website or by sending you an email. The effective date of the updated Privacy Policy will be indicated at the top of the policy. We encourage you to refer to this Privacy Policy on an ongoing basis so that you understand our current Privacy Policy.
We welcome your questions, comments and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue at chris@pawsomepet.co.
Please click here to view the PAWSOME Website Terms and Conditions, which explain other terms and conditions governing our Site and associated PAWSOME Offerings.