File a Claim

Filing a Claim is Quick and Easy

We understand that the last thing you want to deal with when your pet is sick or injured is a complicated claims process. We strive to keep things as streamlined and easy for you as possible!

Download the Claim Form
(it’s a good idea to have a few of these on hand-several people keep a couple in their vehicle for any unexpected visits to the vet)

How do I make a pet insurance claim?

Claims are processed quickly. Missing information or the need for additional records from your veterinarian, could cause a delay in processing time. If you have any questions or concerns during your claims process, please don’t hesitate to contact us.

How do I file a claim?

Filing a claim is much easier than you might think. You’ll need three things:

  • Medical records from your vet’s office
  • Itemized invoice from the vet’s office
  • A completed and signed claim form

When you’ve got those documents in order, you can submit your claim to Pawsome Powered by the 24 Pet Protect Pet Insurance program through the Member Center. Once your claim has been filed, The Insurance team will reach out to your vet if any additional info is needed. Hassle-free!

Quick Turnaround

The licensed claims adjusters have a clinical veterinary background! Your claims will be processed quickly. If any medical records or additional information is needed, your veterinarian will be contacted to obtain what is needed. Then your claim will be processed.

Monday to Friday, 8:00am – 8:00pm EST

Email Sales

Fax Info

1-866-888-2497 Service
1-866-888-2495 New Claims

Customer Satisfaction
Monday to Friday, 8:00am – 8:00pm EST

Email Service

Customer Satisfaction
Monday to Friday, 8:00am – 8:00pm EST


Build your Pet’s Personalized Insurance Plan

Get quote now
Notice to California Residents | Notice to Maine Residents

Pre-existing conditions are not covered. Waiting periods, annual deductible, co-insurance, benefit limits and exclusions may apply. For all terms and conditions visit Preventive Care coverage reimbursements are based on a schedule. Complete Coverage℠ reimbursements are based on the invoice. Products, schedules, and rates may vary and are subject to change. Discounts may vary and are subject to change. More information available at checkout.

Pet insurance products are underwritten by United States Fire Insurance Company (NAIC #21113. Morristown, NJ), and administered by PTZ Insurance Agency, Ltd. Pet insurance products are marketed and produced by Pawsome Pet Insurance Services, LLC. (NPN {19803214}. 1412 Broadway, New York, NY 10018, a licensed insurance agency. CA License # 6003919) and PTZ Insurance Agency, Ltd. (NPN: 5328528. Domiciled in Illinois with offices at 1208 Massillon Road, Suite G200, Akron, Ohio 44306). (California residents only: PTZ Insurance Agency, Ltd., d.b.a PIA Insurance Agency, Ltd. CA license #0E36937). 24Petprotect is a brand name.