Policies are underwritten by Independence American Insurance Company and administered by PetPartners, Inc.

File a Claim

Filing a Claim is Quick and Easy

We understand that the last thing you want to deal with when your pet is sick or injured is a complicated claims process. We strive to keep things as streamlined and easy for you as possible!

Download the Claim Form
(it’s a good idea to have a few of these on hand-several people keep a couple in their vehicle for any unexpected visits to the vet)

Claims are usually processed within 14 days of receiving the claim submission. Missing information or the need for additional records from your veterinarian, could cause a delay in processing time. If you have any questions or concerns during your claims process, please don’t hesitate to contact us.

How do I file a claim?

Direct Reimbursement to You

Flexibility! We want you to be able to choose the best care possible for your pet. Pawsome’s pet insurance plans, underwritten by Independence American Insurance Company (“IAIC”), works directly with you. That means you select the veterinarian, specialist or animal hospital for your pet. The only requirement is that they are licensed in the United States or Canada. You will be reimbursed directly for all covered expenses.

Easy Claim Filing

You will receive an immediate confirmation that your email has been received.
We encourage you to call 1-888-989-3812.

Individual Claim Evaluation

We base our coverage on your veterinarian’s recommendations. Payments are assessed on the reasonable and customary charges in your area for eligible test/treatment provided. In addition, your plan’s deductible and coinsurance will be applied prior to any reimbursements.

Quick Turnaround

The licensed claims adjusters have a clinical veterinary background! Your claims will be processed quickly. If any medical records or additional information is needed, your veterinarian will be contacted to obtain what is needed. Then your claim will be processed.




PO Box 37940, Raleigh, NC 27627

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Insurance is underwritten and issued by Independence American Insurance Company (rated A- “Excellent” by A.M. Best) with offices at 11333 N. Scottsdale Rd, Suite 160, Scottsdale, AX 85254. Insurance plans are administered by PetPartners, Inc., a licensed agency (CA agency #OF27261). Pet insurance is marketed through Pawsome Pet Insurance Services, LLC, 1412 Broadway, New York, NY 10018, a licensed insurance agency (CA License # 6003919), and is affiliated with Pawsome Pet Company LLC.